Privacy Policy
This Privacy Policy explains how Homify collects, uses and protects information submitted through this website, WhatsApp enquiry routes, AI customer service, email, and related solar consultation workflows.
Last updated: 1 July 2026
Information We Collect
When you contact Homify, we may collect your name, phone number, email address, property location, roof or project details, TNB bill information you choose to share, enquiry messages, and job application details if you apply for a role.
The website may also collect standard technical information such as browser type, device type, pages viewed, referral source, approximate location, cookie preferences, and basic security logs.
How We Use Information
We use enquiry information to review solar suitability, estimate project direction, route you to the relevant Homify advisor, respond through WhatsApp, phone or email, prepare follow-up information, improve website content, and maintain basic business records.
If AI customer service is enabled, your question may be processed to provide a first response and a human handoff. Homify does not use the chatbot to make binding quotations, contract promises, financing approvals, or authority approval guarantees.
WhatsApp, Email and Contact Channels
When you click a WhatsApp, phone, email or social media link, you may leave this website and interact through a third-party platform. Those platforms process your information under their own privacy policies.
Please do not send identity documents, payment details, passwords, or sensitive private information through website chat unless a Homify advisor specifically confirms the secure method required for your case.
AI Customer Service and Human Handoff
The website AI assistant is intended to answer general public questions about Homify services, Solar ATAP, TNB bill preparation, EV charging, ESG advisory, and contact next steps.
If your enquiry needs a quotation, roof assessment, employment discussion, or private follow-up, the conversation may be routed to a human advisor. Chat content should be treated as an enquiry record, not as a final agreement.
Cookies, Analytics and Website Improvement
Homify may use cookies, analytics tags, tracking pixels or similar technologies to understand website usage, improve page content, measure campaign performance, and keep contact features working. You can read more in the Cookie Policy.
Non-essential analytics and advertising tools should not be treated as a condition for browsing core website content.
Sharing and Retention
Homify may share enquiry information internally with relevant sales, technical, recruitment, or support team members. We may also use service providers for hosting, email, analytics, CRM, website maintenance, or communication tools.
We keep enquiry and business records only as long as reasonably needed for follow-up, service delivery, legal, accounting, security, or operational purposes.
Your Choices
You may contact Homify to request access, correction or removal of personal information where applicable. Some records may need to be retained for legitimate business, legal, accounting or security reasons.
For privacy questions, contact Homify through the contact details on the Contact page.